Customer Service
Welcome to Eleventh Gate Customer Service
Your satisfaction and experience are our top priorities. We’re here to help with anything related to our products, your purchases, or your privacy.
How Can We Help You?
- Product questions and usage help
- Download and license issues
- Lost license recovery (where possible)
- General questions about our products and philosophy
- Guidance on privacy and your rights
- Help understanding our Terms, Policies, and Refunds
How Our Support Works : – No personal account required: You can contact us without ever having to register or create a user profile.
Your privacy is safe: We never collect more information than necessary to assist you.
Fast, friendly response: We’re a small but passionate team—expect a human touch.
Contact Us
Email:
vali@eleventhgate.eu
Support Hours:
Monday–Friday, 10:00–18:00 EET (GMT+3)
Average Response Time:
We aim to reply to all messages within 24–48 hours (excluding weekends and holidays).
Frequently Asked Questions
Q: How do I recover my license code or digital purchase?
A: If you’ve lost your license code, please contact us with your purchase details (email and purchase date, if possible). If your purchase was made via a partner, please include any receipts or order confirmations from their platform.
Q: Where is my data stored?
A: Your privacy is our priority. All your app data is stored only on your own device, using LocalStorage. We cannot access, recover, or view your app data.
Q: I need a refund or want to dispute a purchase. What should I do?
A: All purchases are handled through our Merchant of Record (MOR) partners. Please refer to the Refund & Dispute Policy [link to that section/page] for details, or reach out to us and we’ll guide you through the process.
Q: Can I get technical support for a free app?
A: Yes! We support all our products, both free and paid. Reach out anytime.
- Your privacy and security are always protected.
- We’ll never share your details with anyone, for any reason.
- We treat every customer with respect, honesty, and care.
If you need help or have questions about any of our policies, your rights, or your experience with Eleventh Gate, please don’t hesitate to contact us.
Thank you for being part of the Eleventh Gate family!